Our refund policy protects you when problems occur during sourcing or shipping. You receive clear steps, clear decisions, and clear timelines.

We issue refunds in these situations.

• Supplier fails to provide the product you ordered.
• Product is out of stock before purchase.
• We are unable to process your order after payment.
• Your shipment faces a confirmed loss during our handling.

We do not issue refunds in these situations.

• You change your mind after the purchase from the supplier.
• Supplier sends a different design or version that matches the same product category.
• Delays caused by customs, port processes, or airline schedules.
• Damage caused by supplier packaging before cargo arrival at our warehouse.

Refund steps.

• You submit your request through our support team.
• You share your order number and payment proof.
• Our team reviews your case and confirms supplier details.
• We respond within a short timeline with the decision.
• Approved refunds are paid through your selected payment method.

We follow strict checks for every order. We work with trusted suppliers. We keep records for each shipment. Our goal is to give you a fair and clear process for every refund request.